Junecloud

DHL GlobalMail can be confusing because sometimes the “tracking number” they show at the top of the page is not actually a tracking number. If you try entering it in their own form you’ll even get an error there. If you look at the bottom of your tracking page you’ll see a “DHL GM” and a “Customer Confirm” number—try using one of those. It should work correctly with at least one of them.

Delivery Status just takes the location given from the shipping company and ask Google Maps where it is. If the location isn’t specific enough (for example the shipping company doesn’t specify the country) then sometimes Google Maps will make an incorrect guess. We are working on some ways to improve this, but it’s a tricky problem so it may take some time.

Tap the Settings app on your home screen, then tap Notifications. Find “Deliveries” in the list and tap it. Tap the switch next to Sounds and it will change to “OFF”. Please note: If you’re wondering how to turn notifications on, please see here.

Just tap the plus button. (In Delivery Status 3.1 and earlier, tap the Edit button to make the plus button appear.) You can also set up syncing, which will allow you to add new deliveries using Delivery Status for Mac, or through our web site in any browser.

Here are some tips:

• Your shipment may not show up in the tracking company’s system immediately. If you tap the delivery, then tap “View details online”, the shipping company’s web site will open. If you see a “not found” error there as well, it may not be in their system yet. Try checking the next day.
• Double-check that you’ve filled out the correct information in the correct fields. One common mistake is accidentally entering the tracking number in the item name field!
• Make sure you have the correct service selected. For example, if you select Amazon, you need to enter an Amazon order number. If you want to enter a UPS tracking number you need to select UPS, even if it was shipped from Amazon. Also if you ordered from Amazon.com, make sure you’ve selected Amazon.com rather than Amazon.de, for example.
• Make sure you’ve entered your order number or tracking number exactly. For example, Amazon orders must include the dashes.
• Email addresses and passwords are case sensitive. If you signed up with the address Mike@example.com, but you enter mike@example.com, you won’t be able to log in.
• If these suggestions aren’t helping, please contact us. If you don’t mind sharing your tracking number, include it in your email, and we’ll check it for problems.

You’ll want to follow these instructions on the device that does have the deliveries. (See here if that’s the Mac Dashboard widget.) First make sure your internet connection is working. If you just have one delivery that isn’t syncing, tap the Edit button, tap the delivery, then tap Save—this will force it to re-sync. If you have multiple deliveries that aren’t syncing, tap the settings button, then tap Sync. Log out of your sync account, and then log back in. This will force all of your deliveries to re-sync. On the devices that’s missing the deliveries, you can tap or click the “Updated” text at the bottom to refresh all your deliveries immediately.

If you recently got a new device, or did a restore, your sync password may no longer be saved. For security reasons, Apple does not back up your passwords in iTunes. Open the sync settings, enter your password again, and tap Save.

Please see here for a list of supported services. If you have access to a Mac with OS X 10.4 or later, we recommend trying our free Dashboard widget first. If it works there, it should work in Delivery Status touch, with the exception of FedEx SmartPost.

Maybe! Let us know what you’re looking for, and we’ll add it to our list for consideration. We do our best to add the most popular requests, though please understand that there are hundreds of shipping services in the world, and it’s just not possible to add all of them. If you can provide a tracking number for the service in question, that’s very helpful as it allows us to test the service more thoroughly.

Passwords are sent directly to the delivery company’s site over a secure (https) connection, same as when you log in through your web browser. Even your tracking numbers are sent securely whenever possible. Your passwords are stored encrypted in your keychain, in the same way that other passwords are saved. While we can’t offer any sort of guarantee, we’ve done our best to make sure it’s secure and safe.

If you choose to use our syncing services, your tracking details are sent securely through our server. Your passwords are never sent through our server.

If you still prefer not to enter your passwords in Delivery Status, you can always wait until your order ships and track it that way (via UPS, FedEx, etc.)

Please contact us and we’ll do our best to help you.