Delivery Status touch Help
Updated 2008.12.18 /
Support
If you’re having trouble with Delivery Status touch, you may find these links useful:
If those don’t help, please consult the list of common questions below! Just click on a question to see the answer.
Important notice!
We now have a 2.0.1 update available in the App Store. It includes many important bug fixes, and some people are not seeing any notification of the update. Please make sure to download it, especially if you’re having any problems with syncing, DHL Germany, or DPD.
We submitted a 2.0.1 update to Apple last week. For some reason this resulted in 2.0 being automatically pulled from the store, and many people were prompted to download an older version, 1.0.1. Even more strange, some people are not being notified of the 2.0.1 update now that it is available!
Please visit the App Store and download it manually if necessary. You may need click all of the buttons as though you are buying the app again, but once it starts downloading you will see a notification that you can download it for free, if you had previously purchased it.
Here are some things you should check:
- Double-check that you’ve filled out the correct information in the correct fields. One common mistake is accidentally entering the tracking number in the item name field!
- Make sure you have the correct service selected. For example, if you select Amazon, you need to enter an Amazon order number. If you want to enter a UPS tracking number you need to select UPS, even if it was shipped from Amazon. Also if you ordered from Amazon.com, make sure you’ve selected Amazon.com rather than Amazon.de, for example.
- Make sure you’ve entered your order number or tracking number exactly. For example, Amazon orders must include the dashes.
- Email addresses and passwords are case sensitive. If you signed up with the address Mike@example.com, but you enter mike@example.com, you won’t be able to log in.
- If these suggestions aren’t helping, please contact us.
If you’re also using our Dashboard widget for Mac, you only need to enter your sync settings once. When you open the sync settings and click the Done button, your last 10 deliveries (from the widget’s history) are synced, which may cause old deliveries to re-sync. Once you enter your settings, your deliveries are synced automatically—there’s no need to return to the sync settings!
Please see here for a list of supported services. If you have access to a Mac with OS X 10.4 or later, we recommend trying our
free Dashboard widget first. If it works there, it should work in Delivery Status touch, with the exception of FedEx SmartPost.
Maybe!
Let us know what you’re looking for, and we’ll add it to our list for consideration. We do our best to add the most popular requests. If you can provide a tracking number for the service in question, that’s very helpful as it allows us to test the service more thoroughly.
Passwords are sent directly to the delivery company’s site over a secure (https) connection, same as when you log in through your web browser. Even your tracking numbers are sent securely whenever possible. Your passwords are stored encrypted in your keychain, in the same way that other passwords are saved. While we can’t offer any sort of guarantee, we’ve done our best to make sure it’s secure and safe.
If you choose to use our
syncing services, your tracking details are sent securely through our server. (If you’re still using our older email transfer service, please understand that email is not entirely secure.) Your passwords are never sent through our server.
If you still prefer not to enter your passwords in Delivery Status, you can always wait until your order ships and track it that way (via UPS, FedEx, etc.)
Please
contact us and we’ll do our best to help you!
Delivery Status touch 2.0.1
Available on the iPhone App Store.
The ultimate package tracker widget is now available for…
Delivery Status 4.5.1
Delivery Status is also available for iPhone and iPod touch
Can’t wait for your packages to arrive? Don’t…
Smart Widget Installer 1.1
Tired of Dashboard closing your open widgets whenever you install a new version of widget? Smart Widget…
