If you’re having trouble with Deliveries for Mac, first make sure you have the latest version from the Mac App Store. OS X Yosemite (10.10) or later is required. You can check your version of OS X by choosing “About this Mac” from your Apple menu. If you’re still having problems, consult the list of common questions below! Just click on a question to see the answer.
Our apologies. This is a bug in Deliveries 2.0 for Mac that can happen if you only have one delivery and you’re syncing with iCloud. We’ll get an update out as soon as possible to fix it.
In the meantime one way to work around the problem is to click the Add button to add a delivery, type “Placeholder” in the box, then press return twice. That should create a delivery named “Placeholder” that won’t do anything, but will work around this bug. When the next update comes out, you can delete it.
Our apologies. We’re working on an update that will fix this. In the meantime you can fix the problem by following the steps below. This will disable a setting that is no longer needed and can cause problems, particularly in OS X 10.11 (El Capitan).
Please note that these instructions assume you have entered the correct order number, email address, and password for the delivery.
Yes, this should work correctly now—with the one exception being the Mac OS X Today widget. Make sure you have the latest version of the app from the App Store (6.2 for iOS or 1.2 for Mac), and the latest service update.
After adding an Amazon delivery or entering your password you will be prompted to sign in. Make sure you select the checkboxes to “keep me signed in” and “don’t ask for codes on this device”, so Deliveries can sign in automatically in the future. If you see the same “sign in required” error when you’re done, try quitting the app, re-opening it, and signing in again. We have an update coming soon with improvements to this process.
Note: If you’re using the Today widget on a Mac, this is not yet compatible with Amazon’s two-step verification. If the widget attempts to update on its own, then you may see a “sign in required” error. You can dismiss this error by opening the app itself and refreshing the delivery there. We’re working on an update to address this, but it requires some significant changes to the app so it will take some time. In the meantime, leaving the main app open should result in this error appearing less often.
If iCloud syncing isn’t working, make sure you have a working internet connection, and you may need to give iCloud some time to sync. If you’re still having problems, try the suggestions below.
We recently changed the way iCloud syncing works, to make it both faster and more reliable. Older versions won’t be able to sync with these newer versions, so make sure you have the latest version of Deliveries on all your devices. You’ll need Deliveries 6.2 or later for iOS or Deliveries 1.2 or later for Mac to keep everything in sync. You can check for updates by opening the App Store app, then clicking on the Updates tab.
We also recommend using the latest version of OS X. You can check for updates by opening the App Store app, then clicking on the Updates tab.
If you’re still having problems, you can reset the app’s iCloud data. This will delete all of your synced data from iCloud. Deliveries saved on your devices will be re-synced the next time you open the app. To get started, open this page on the device that has the most up to date copy of your deliveries, and press the button below.
Reset iCloud data
We’ve found that these suggestions solve most iCloud problems. If it’s still not working, please let us know and we’ll do our best to help you. You may also want to try switching to Junecloud sync, especially if you need to sync with older versions of the app.
In certain cases Deliveries may end up with duplicates—two or more copies of the same delivery—especially if the app and the Today widget happen to sync at the same time. It may not always be obvious there are duplicates since the duplicate may already be archived or deleted. When this happens it may be impossible to modify the delivery.
We’re working on a couple of changes to fix this problem. If you’d prefer an immediate fix, you can download an open this script which will allow you to reset your data. It will delete everything in the app—your active deliveries will sync back in, but you will lose your archived deliveries. Contact us if you have any questions.
There’s a search field at the top of the Deliveries list. There’s a search field at the top of the Deliveries list. Select that, and buttons will appear that allow you to show active deliveries, archived deliveries, or all of your deliveries. You can also search by item name, shipping company, tracking number, last known location, and so on.
If you’re certain the order number is correct, the order is probably associated with a different email address than you expected. If you paid with Apple Pay, try using the default email address you entered for Apple Pay rather than your Apple ID. You can also check the address your order confirmation email was sent to—or look at the “Billing Contact” email address listed there.
Here are some tips:
EMS deliveries can usually be tracked in two places: the post office in the country the package is shipped from, and the post office in the country the package is shipped to. So if you have a package from the US to Canada, for example, you could track it using US Postal Service or Canada Post in Deliveries.
Unfortunately it's not possible for us to add China EMS (ems.com.cn) because of the verification code they use. However if the package is shipped from China to another country we support, you should be able to track the package that way.
If you enter an EMS tracking number, Deliveries should automatically detect one of the options for you, if it's a service we support. In some cases you may get better information if you manually change it to the other option.
“Other” doesn't work quite like the services that we support directly. It's a way to manually keep track of a package from another service, so you can have all your shipments in one place. If you enter a date then Deliveries will count down to that delivery date for you. If you enter a web site then Deliveries will try to monitor that page and let you know when it changes. You'll also be able to tap “View details online” to open the web site and manually check the status.
Deliveries takes the location given from the shipping company and asks Apple's mapping service where it is. Sometimes the mapping service will make the wrong guess at where that location is, especially if it's not specific enough (for example if the shipping company doesn't specify the country). You can drag the pin to the correct location, and it will remember any corrections you make for the future. Just tap and hold the pin, then move it to the correct place.
DHL GlobalMail can be confusing because sometimes the “tracking number” they show at the top of the page is not actually a tracking number. If you try entering it in their own form you’ll even get an error there. If you look at the bottom of your tracking page you’ll see a “DHL GM” and a “Customer Confirm” number—try using one of those. It should work correctly with at least one of them.
Maybe! Let us know what you’re looking for, and we’ll add it to our list for consideration. We do our best to add the most popular requests, though please understand that there are hundreds of shipping services in the world, and it’s just not possible to add all of them. If you can provide a tracking number for the service in question, that’s very helpful as it allows us to test the service more thoroughly.
Unfortunately it’s not possible for us to support China EMS (ems.com.cn) because of the “verification code” they use.
Passwords are sent directly to the delivery company's site over a secure (https) connection, same as when you log in through your web browser. Even your tracking numbers are sent securely whenever possible. Your passwords are stored encrypted in your keychain, in the same way that other passwords are saved. While we can't offer any sort of guarantee, we've done our best to make sure it's secure and safe.
Deliveries periodically checks our server for service updates, and the widget will occasionally check for a new version of the widget. In both cases no personal information is sent aside from your IP address, the version of the app you're using, and so on.
If you choose to use our syncing services, your tracking details are sent securely through our server. Your passwords are never sent through our server. We do recommend that if you sign up for a Junecloud account, you use a unique password that you don't use on other sites. If you ever need to, you can change your Junecloud password here or reset it here.
If you prefer not to enter your passwords in Deliveries, you can always wait until your order ships and track it that way (via UPS, FedEx, etc.)
Please contact us and we’ll do our best to help you.