If Deliveries for iPhone or iPad doesn’t recognize your the yearly or monthly subscription you paid for
First, make sure you have Deliveries 9.1.1 or later installed. You can update Deliveries from the App Store. If your subscription isn’t recognized automatically, this problem can often be fixed by restoring your purchases:
- Open the Deliveries app
- Tap the Settings button
- Tap Subscription
- Tap “Restore Purchases”
If that doesn’t work, make sure the app was installed using the same Apple ID you used to purchase your subscription. If you may have downloaded it from the wrong account, delete the app, sign in to the correct App Store account, then download the app again.
If Deliveries for Mac doesn’t recognize your the yearly or monthly subscription you paid for
First, make sure you have Deliveries 9.1.1 or later installed. You can update Deliveries from the App Store. If your subscription isn’t recognized automatically, this problem can often be fixed by restoring your purchases:
- Open the Deliveries app
- Open the Deliveries menu and choose “Subscription…”
- Click “Restore Purchases”
If that doesn’t work, make sure the app was installed using the same Apple ID you used to purchase your subscription. If you may have downloaded it from the wrong account, delete the app, sign in to the correct App Store account, then download the app again.
If you can’t get Family Sharing to work with your subscription
If you or someone in your family purchased a paid subscription that isn’t recognized on some devices, try the suggestions below. These suggestions do not apply to complimentary subscriptions—if you’re having trouble with those, see the other sections above.
- Make sure you have set up Family Sharing and the App Store on each device is signed into an Apple ID that’s part of the family.
- Make sure Family Sharing is enabled for the subscription. This step must be done using the Apple ID that purchased the subscription. On an iPhone or iPad, open the App Store. Tap your avatar in the top-right corner, then tap Subscriptions. Find Deliveries in the list and select it. Then turn on the “Share with Family” setting.
- Other people in the family will need to use the “Restore Purchases” button at the bottom of the Subscription screen in Deliveries. See the sections at the top of this page for detailed steps.
- If the app was originally downloaded with an Apple ID that is not part of the family, delete the app, make sure you are signed in to the correct Apple ID in the App Store, then download the app again.