If you’re having trouble with our Delivery Status widget for Mac, first make sure you’re using the latest version of the widget. Mac OS X 10.5.1 (Leopard) or later is required. You can check your version of OS X by choosing “About this Mac” from your Apple menu. If you’re still having problems, consult the list of common questions below! Just click on a question to see the answer.
When you click to sign in, Delivery Status attempts to open Safari so it can show you a sign in page. Unfortunately this doesn’t always work correctly. You should be able to sign in manually like this:
Open Safari (it does have to be Safari, and not another web browser)
Go to Amazon
Open a page that requires you to sign in. For example you can click on “Your Account” and then “Your Orders”
Sign in, and make sure to check the “keep me signed in” checkbox
Return to Delivery Status
Since the sign in process was not completed normally you may need to click the “Updated…” text at the bottom of the widget to refresh your deliveries.
If that doesn’t work, try pressing command-R on your keyboard to completely reload the widget. If that still doesn’t work, quit Safari and then try the process a second time.
There’s also a new “Amazon - by tracking link” option that lets you track deliveries without signing in. If you go to Amazon’s “Your Orders” page you can copy the link of any “Track package” button there and paste it in Deliveries (or use the Add to Deliveries extension on that page). This will track a specific shipment, rather than the whole order. In most cases these links are available as soon as the order is placed—you don’t have to wait until it ships.
Here are some tips when a delivery is “not found”:
Your shipment may not show up in the company’s tracking system right away. The “view details online” button will show the shipping company’s web site. If you see a “not found” error there as well, it may not be in their system yet. Try checking again tomorrow.
Make sure the service you’re trying to use is supported. For example DHL has many different tracking services, and FedEx UK has a separate tracking service that’s not currently supported. This list of supported services has notes about options that aren’t currently supported.
Make sure the service matches the number you’ve entered. For example, if you select Amazon, you need to enter an Amazon order number. If you want to enter a UPS tracking number you need to select UPS, even if it was shipped from Amazon. Also if you ordered from Amazon.com, make sure you’ve selected Amazon.com rather than Amazon.de, for example. If you have a link to your tracking page, try pasting that into the app—often this will select the right settings automatically. Learn about other ways to add deliveries here.
Make sure you’ve entered your order number or tracking number exactly. For example, Amazon orders must include the dashes.
Email addresses and passwords are usually case sensitive. If you signed up with the address Mike@example.com, but you enter firstname.lastname@example.org, you may not be able to log in.
For Apple orders you paid for with Apple Pay, use the default email address in your Apple Pay settings rather than your Apple ID. You can also check the address your order confirmation email was sent to—or look at the “Billing Contact” email address listed there.
Double-check that you’ve entered everything in the correct fields. One common mistake is accidentally entering the tracking number in the item name field.
If these suggestions aren’t helping, please contact us. If you don’t mind sharing your tracking number, include it in your email, and we’ll check it for problems.
This is a bug in Dashboard itself that can happen when a widget displays a tooltip. There is a hidden setting to disable the tooltips that show delivery details, if you’d prefer to just turn them off entirely. Open Terminal, enter this on one line, then press return: defaults write widget-com.junecloud.widget.deliverystatus disabletooltips 1; killall Dock;
To turn the tooltips back on, enter: defaults delete widget-com.junecloud.widget.deliverystatus disabletooltips; killall Dock;
Unfortunately it’s not possible for a Dashboard widget to sync directly with iCloud. We do have a full Mac app available on the Mac App Store that includes iCloud syncing and many other features that aren’t possible in a Dashboard widget. If you need to sync with the Dashboard widget, you’ll need to use Junecloud Sync.
EMS deliveries can usually be tracked in two places: the post office in the country the package is shipped from, and the post office in the country the package is shipped to. So if you have a package from the US to Canada, for example, you could track it using US Postal Service or Canada Post in Deliveries.
Unfortunately it's not possible for us to add China EMS (ems.com.cn) because of the verification code they use. However if the package is shipped from China to another country we support, you should be able to track the package that way.
If you enter an EMS tracking number, Deliveries should automatically detect one of the options for you, if it's a service we support. In some cases you may get better information if you manually change it to the other option.
“Other” doesn't work quite like the services that we support directly. It's a way to manually keep track of a package from another service, so you can have all your shipments in one place. If you enter a date then Deliveries will count down to that delivery date for you. If you enter a web site then Deliveries will try to monitor that page and let you know when it changes. You'll also be able to tap “View details online” to open the web site and manually check the status.
This is an unfortunate limitation of Dashboard. When the computer is restarted, it will not load any widgets until Dashboard is activated again. If you want to make sure Dashboard is loaded immediately when you log in, first open System Preferences in the Apple menu, then click the Accounts icon. Click the Login Items tab, and then click the + button below the list. Select Dashboard in your Applications folder, and click Add. Alternatively, you can use Dashboard KickStart.
Just use the standard keyboard shortcuts: ⌘C for copy and ⌘V for paste. If the keyboard shortcuts aren't working, this problem may be caused by CmdVees or moveAddict—if you have one of them installed, try removing or disabling it. The right-click or control-click menus are not available in Dashboard.
DHL GlobalMail can be confusing because sometimes the “tracking number” they show at the top of the page is not actually a tracking number. If you try entering it in their own form you’ll even get an error there. If you look at the bottom of your tracking page you’ll see a “DHL GM” and a “Customer Confirm” number—try using one of those. It should work correctly with at least one of them.
You'll want to follow these instructions on the device that does have the deliveries. (See here if that's the iPhone and iPod touch app.) First make sure your internet connection is working. If you just have one delivery that isn't syncing, move your mouse over the delivery, click the Edit button that appears, make a minor change to something like the Item Name, then click Save—this will force it to re-sync. If you have multiple deliveries that aren't syncing, click the ‘i’ button, then click the Sync tab. Log out of your sync account, and then log back in. This will force all of your deliveries to re-sync. On the devices that are missing the deliveries, you can tap or click the “Updated” text at the bottom to refresh all your deliveries immediately.
Move your mouse over the widget, then click the plus button that appears in the bottom-left corner. Delivery Status 5.0 or later includes all your deliveries in one widget, so you can add as many deliveries as you like this way. You can also set up syncing, which will allow you to add new deliveries using Deliveries for iOS, or through our web site in any browser.
Hold your mouse pointer over a delivery for more details, or click on a delivery once to view your full tracking details in your web browser. Click twice on a delivery to view a map of the current location (when possible).
Maybe! Let us know what you’re looking for, and we’ll add it to our list for consideration. We do our best to add the most popular requests, though please understand that there are hundreds of shipping services in the world, and it’s just not possible to add all of them. If you can provide a tracking number for the service in question, that’s very helpful as it allows us to test the service more thoroughly.
Unfortunately it’s not possible for us to support China EMS (ems.com.cn) because of the “verification code” they use.
Passwords are sent directly to the delivery company's site over a secure (https) connection, same as when you log in through your web browser. Even your tracking numbers are sent securely whenever possible. Your passwords are stored encrypted in your keychain, in the same way that other passwords are saved. While we can't offer any sort of guarantee, we've done our best to make sure it's secure and safe.
Deliveries periodically checks our server for service updates, and the widget will occasionally check for a new version of the widget. In both cases no personal information is sent aside from your IP address, the version of the app you're using, and so on.
If you choose to use our syncing services, your tracking details are sent securely through our server. Your passwords are never sent through our server. We do recommend that if you sign up for a Junecloud account, you use a unique password that you don't use on other sites. If you ever need to, you can change your Junecloud password here or reset it here.
If you prefer not to enter your passwords in Deliveries, you can always wait until your order ships and track it that way (via UPS, FedEx, etc.)