Deliveries for iOS Help

Current Status

Updated August 5th: Deliveries 6.1.2 fixes most known problems. See the latest service updates.

Getting Started

Common Questions

What should I do if iCloud isn't working?

How do I find an archived delivery?

Why is my Apple order “Not Found”?

Why isn't the Today widget showing all of my deliveries?

Why is my delivery “Not Found”?

Why am I not receiving any notifications?

Does the app have to be open to get notifications?

Why am I getting duplicate events with the “Add to calendar” option?

How do I delete a delivery?

How do I track an EMS shipment?

Why doesn't the “Other” option show my tracking details?

Why is the map sometimes incorrect?

Why isn’t DHL GlobalMail working?

How can I turn off the notification sounds?

Syncing is working for some deliveries, but not others. How can I fix this?

My favorite store or delivery company isn’t listed. Will you add it?

Are my passwords sent securely? Is anything sent through your server?

My question isn't listed here!

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