Here are some tips when a delivery is “not found”:
This problem is fixed in Deliveries 7.0.1 for iOS, available from the App Store.
Here are some things that may help:
If those don’t help, here are a few more tips:
Yes, this should work correctly now—with the one exception being the Mac OS X Today widget. Make sure you have the latest version of the app from the App Store (6.2 for iOS or 2.0 for Mac), and the latest service update.
After adding an Amazon delivery or entering your password you will be prompted to sign in. Make sure you select the checkboxes to “keep me signed in” and “don’t ask for codes on this device”, so Deliveries can sign in automatically in the future. If you see the same “sign in required” error when you’re done, try quitting the app, re-opening it, and signing in again. We have an update coming soon with improvements to this process.
Note: If you’re using the Today widget on a Mac, this is not yet compatible with Amazon’s two-step verification. If the widget attempts to update on its own, then you may see a “sign in required” error. You can dismiss this error by opening the app itself and refreshing the delivery there. We’re working on an update to address this, but it requires some significant changes to the app so it will take some time. In the meantime, leaving the main app open should result in this error appearing less often.
If iCloud syncing isn’t working, make sure you have a working internet connection, and you may need to give iCloud some time to sync. If you’re still having problems, try the suggestions below.
We recently changed the way iCloud syncing works, to make it both faster and more reliable. Older versions won’t be able to sync with these newer versions, so make sure you have the latest version of Deliveries on all your devices. You’ll need Deliveries 6.2 or later for iOS or Deliveries 1.2 or later for Mac to keep everything in sync. You can check for updates by opening the App Store app, then tapping on the Updates tab.
We also recommend using the latest version of iOS. You can check for iOS updates by opening the Settings app, tapping General, then Software Update.
If you’re still having problems, you can reset the app’s iCloud data. This will delete all of your synced data from iCloud. Deliveries saved on your devices will be re-synced the next time you open the app. To get started, open this page on the device that has the most up to date copy of your deliveries, and press the button below.
Reset iCloud data
We’ve found that these suggestions solve most iCloud problems. If it’s still not working, please let us know and we’ll do our best to help you. You may also want to try switching to Junecloud sync, especially if you need to sync with older versions of the app.
There’s a search field at the top of the Deliveries list. There’s a search field at the top of the Deliveries list. Select that, and buttons will appear that allow you to show active deliveries, archived deliveries, or all of your deliveries. You can also search by item name, shipping company, tracking number, last known location, and so on.
The Today widget tries to focus on deliveries that are coming soon to save space. If a delivery is not arriving in the next few days or the status hasn’t changed in the past couple of days, it may not be shown in the Today widget. If you have any active deliveries, it will always show at least one. At most it will show one screen’s worth, which is the maximum iOS will allow.
You don’t have to worry about whether it’s open or not—as long as you don’t manually close it by swiping up in the multitasking view. When you do that, iOS won’t allow the app to run in the background until you open it again. In other situations, iOS will automatically run the app in the background if it’s not already open, so it can update and show notifications.
Deliveries uses a feature called “Background App Refresh” to update your deliveries in the background. It runs for just a few seconds every 1 to 3 hours, depending on how soon your deliveries are expected. We’ve worked hard to make it very efficient, so you don’t have to worry about wasting battery life.
If you sync your calendars and your deliveries between multiple devices, we recommend only turning on the “Add to calendar” option on one device. (Preferably the device you use the most often.) That way Deliveries can update the events on one device, and iCloud will take care of syncing them to your other devices.
If you're still wondering why this happens: let's say you add a delivery on your iPhone, and then Deliveries creates an event for it. Deliveries now syncs with your iPad… but your calendar hasn't quite synced yet. So an event is created on your iPad as well. Once calendar gets caught up, you now have two calendar events on both devices. If this does happen, Deliveries will eventually clear up the duplicates on its own. You can also manually delete duplicate events without causing any problems.
In the Deliveries list, you can swipe from right to left to reveal the “Archive” button. Tap “Archive” to remove a delivery from the list. You can look up archived deliveries later using the search field.
If you want to remove an item from the archive as well, tap on the delivery, then tap the “…” button. Choose “Delete”.
EMS deliveries can usually be tracked in two places: the post office in the country the package is shipped from, and the post office in the country the package is shipped to. So if you have a package from the US to Canada, for example, you could track it using US Postal Service or Canada Post in Deliveries.
Unfortunately it's not possible for us to add China EMS (ems.com.cn) because of the verification code they use. However if the package is shipped from China to another country we support, you should be able to track the package that way.
If you enter an EMS tracking number, Deliveries should automatically detect one of the options for you, if it's a service we support. In some cases you may get better information if you manually change it to the other option.
“Other” doesn't work quite like the services that we support directly. It's a way to manually keep track of a package from another service, so you can have all your shipments in one place. If you enter a date then Deliveries will count down to that delivery date for you. If you enter a web site then Deliveries will try to monitor that page and let you know when it changes. You'll also be able to tap “View details online” to open the web site and manually check the status.
Deliveries takes the location given from the shipping company and asks Apple's mapping service where it is. Sometimes the mapping service will make the wrong guess at where that location is, especially if it's not specific enough (for example if the shipping company doesn't specify the country). You can drag the pin to the correct location, and it will remember any corrections you make for the future. Just tap and hold the pin, then move it to the correct place.
DHL GlobalMail can be confusing because sometimes the “tracking number” they show at the top of the page is not actually a tracking number. If you try entering it in their own form you’ll even get an error there. If you look at the bottom of your tracking page you’ll see a “DHL GM” and a “Customer Confirm” number—try using one of those. It should work correctly with at least one of them.
Tap the Settings app on your home screen, then tap Notification Center. Find “Deliveries” in the list and tap it. Tap the switch next to Sounds to turn it off.
You’ll want to follow these instructions on the device that does have the deliveries. (See here if that’s the Mac Dashboard widget.) First make sure your internet connection is working. If you just have one delivery that isn’t syncing, tap the Edit button, tap the delivery, then tap Save—this will force it to re-sync. If you have multiple deliveries that aren’t syncing, tap the settings button, then tap Sync. Log out of your sync account, and then log back in. This will force all of your deliveries to re-sync. On the devices that’s missing the deliveries, you can tap or click the “Updated” text at the bottom to refresh all your deliveries immediately.
Maybe! Let us know what you’re looking for, and we’ll add it to our list for consideration. We do our best to add the most popular requests, though please understand that there are hundreds of shipping services in the world, and it’s just not possible to add all of them. If you can provide a tracking number for the service in question, that’s very helpful as it allows us to test the service more thoroughly.
Unfortunately it’s not possible for us to support China EMS (ems.com.cn) because of the “verification code” they use.
Passwords are sent directly to the delivery company's site over a secure (https) connection, same as when you log in through your web browser. Even your tracking numbers are sent securely whenever possible. Your passwords are stored encrypted in your keychain, in the same way that other passwords are saved. While we can't offer any sort of guarantee, we've done our best to make sure it's secure and safe.
Deliveries periodically checks our server for service updates, and the widget will occasionally check for a new version of the widget. In both cases no personal information is sent aside from your IP address, the version of the app you're using, and so on.
If you choose to use our syncing services, your tracking details are sent securely through our server. Your passwords are never sent through our server. We do recommend that if you sign up for a Junecloud account, you use a unique password that you don't use on other sites. If you ever need to, you can change your Junecloud password here or reset it here.
If you prefer not to enter your passwords in Deliveries, you can always wait until your order ships and track it that way (via UPS, FedEx, etc.)
It may help to try Apple’s suggestions for Troubleshooting applications purchased from the App Store. Otherwise, please contact us and we’ll do our best to help you.