What should I do if iCloud isn't working?

If iCloud syncing isn’t working, make sure you have a working internet connection, and you may need to give iCloud some time to sync. If you’re still having problems, try the suggestions below.

Make sure macOS is up to date

We recommend using the latest version of macOS, but make sure you have at least 10.11 (El Capitan) or later. You can check for updates by opening the App Store app, then clicking on the Updates tab.

Make sure Deliveries is up to date

Some older versions of Deliveries won’t be able to sync with newer versions, so make sure you have the latest version on all your devices. You’ll need Deliveries 6.2 or later for iOS or Deliveries 1.2 or later for Mac to keep everything in sync. You can check for updates by opening the App Store app, then clicking on the Updates tab.

Make sure iCloud is enabled

These instructions are for macOS 10.15 (Catalina) but the steps are very similar on other versions of macOS.

  • If Deliveries is open, open the Deliveries menu and choose “Quit Deliveries”
  • Open the Apple menu in the top-left corner of the screen and choose “System Preferences…”
  • Click “Apple ID”
  • Make sure you’re signed in using the same Apple ID you use for iCloud on your other devices
  • Select “iCloud” on the left side
  • Make sure the “iCloud Drive” checkbox is checked
  • Click the “Options…” button next to iCloud Drive, find Deliveries in the list, and make sure the checkbox is checked
  • Open to the Deliveries app
  • Open the Deliveries menu and choose “Preferences…”
  • Click “Sync”
  • Make sure the “iCloud” checkbox is checked

Restart your Mac

If you’re still having problems, try restarting your Mac. Open the Apple menu in the top-left corner of the screen, and choose “Restart…”.

Reset iCloud data

This should only be used as a last resort, and you may want to contact us before trying it, but if nothing else is working, you can reset the app’s iCloud data. This will delete all of your synced data from iCloud. Deliveries saved on your devices will be re-synced the next time you open the app. To get started, open this page on the device that has the most up to date copy of your deliveries, and press the button below.
Reset iCloud data

We’ve found that these suggestions solve most iCloud problems. If it’s still not working, please let us know and we’ll do our best to help you. You may also want to try switching to Junecloud sync, especially if you need to sync with older versions of the app.

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