What should I do if iCloud isn't working?

If iCloud syncing isn’t working, make sure you have a working internet connection, and you may need to give iCloud some time to sync. If you’re still having problems, try the suggestions below.

Make sure macOS is up to date

We recommend using the latest version of macOS, but make sure you have at least 10.11 (El Capitan) or later. You can check for updates by opening the App Store app, then clicking on the Updates tab.

Make sure Deliveries is up to date

Some older versions of Deliveries won’t be able to sync with newer versions, so make sure you have the latest version on all your devices. You’ll need Deliveries 6.2 or later for iOS or Deliveries 1.2 or later for Mac to keep everything in sync. You can check for updates by opening the App Store app, then clicking on the Updates tab.

Make sure iCloud is enabled

  • Quit Deliveries (open the Deliveries menu and choose “Quit Deliveries” at the bottom)
  • Open System Preferences (you’ll find it in the Apple menu or your Utilities folder)
  • Click the “iCloud” icon
  • Make sure you’re signed in using the same Apple ID you use for iCloud on your other devices
  • Make sure “iCloud Drive” has a checkmark next to it
  • Click the “Options…” button next to iCloud Drive, find Deliveries in the list, and make sure that has a checkmark as well
  • Return to the Deliveries app, open the Deliveries menu, and choose “Preferences…”
  • Click “Sync”
  • Make sure it says “Syncing with iCloud”

If you’re still having problems, try restarting your Mac.

Reset iCloud data

If nothing else is working, you can reset the app’s iCloud data. This will delete all of your synced data from iCloud. Deliveries saved on your devices will be re-synced the next time you open the app. To get started, open this page on the device that has the most up to date copy of your deliveries, and press the button below.
Reset iCloud data

We’ve found that these suggestions solve most iCloud problems. If it’s still not working, please let us know and we’ll do our best to help you. You may also want to try switching to Junecloud sync, especially if you need to sync with older versions of the app.

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