Why is Amazon asking me to sign in frequently?

In most cases, after you sign in once or twice, Amazon will keep you signed in for an extended period of time. Here are some troubleshooting tips if you’re still having problems:

  • Make sure you have Deliveries 8.0.7 or later for iOS, or Deliveries 3.0.7 or later for Mac. These updates include important fixes.
  • On an iPhone or iPad, iOS 11 or later is recommended. On a Mac, macOS High Sierra (10.13) or later is recommended. These updates include improvements that allow Deliveries to work more reliably.
  • When you sign in to Amazon, you should see a “keep me signed in” checkbox below the sign in form. Make sure this is checked.
  • If you add orders from multiple Amazon accounts, you may have to sign in more often. You can use the “Amazon - by tracking link” option to track shipments from other accounts without signing in.

If you prefer, you can check Amazon orders without signing in at all—just use the new “Amazon - by tracking link” option. If you go to Amazon’s “Your Orders” page in Safari, you can use the Share button and then choose “Add to Deliveries” for a list of shipments you can add. Or you can copy the link of any “Track package” button on the “Your Orders” page and paste it into Deliveries. The “Amazon - by tracking link” option will track a specific shipment, rather than the whole order. In most cases these links are available soon after the order is placed—you don’t have to wait until it ships.

Software

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