What should I do if iCloud isn't working?

If iCloud syncing isn’t working, make sure you have a working internet connection, and you may need to give iCloud some time to sync. If you’re still having problems, try the suggestions below.

Make sure Deliveries is up to date

We recently changed the way iCloud syncing works, to make it both faster and more reliable. Older versions won’t be able to sync with these newer versions, so make sure you have the latest version of Deliveries on all your devices. You’ll need Deliveries 6.2 or later for iOS or Deliveries 1.2 or later for Mac to keep everything in sync. You can check for updates by opening the App Store app, then tapping on the Updates tab.

Make sure iOS is up to date

We also recommend using the latest version of iOS. You can check for iOS updates by opening the Settings app, tapping General, then Software Update.

Make sure iCloud is enabled

  • Open the Settings app
  • Tap “iCloud”
  • Make sure you’re logged in to your iCloud account
  • Tap “iCloud Drive”
  • Make sure “iCloud Drive” is turned on at the top, and “Deliveries” is turned on in the list of apps below
  • Return to the Deliveries app, and tap the settings icon
  • Tap “Sync”
  • Make sure it says “Syncing with iCloud”

Reset iCloud data

If you’re still having problems, you can reset the app’s iCloud data. This will delete all of your synced data from iCloud. Deliveries saved on your devices will be re-synced the next time you open the app. To get started, open this page on the device that has the most up to date copy of your deliveries, and press the button below.
Reset iCloud data

We’ve found that these suggestions solve most iCloud problems. If it’s still not working, please let us know and we’ll do our best to help you. You may also want to try switching to Junecloud sync, especially if you need to sync with older versions of the app.


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