What should I do if iCloud isn't working?

If iCloud syncing isn’t working, make sure you have a working internet connection, and you may need to give iCloud some time to sync. If you’re still having problems, try the suggestions below.

Make sure iOS is up to date

We recommend using the latest version of iOS, but make sure you have at least iOS 8 or later. You can check for iOS updates by opening the Settings app, tapping General, then Software Update.

Make sure Notefile is up to date

Some older versions of Notefile won’t be able to sync with newer versions, so make sure you have the latest version on all your devices. You’ll need Notefile 2.7 or later for iOS or Notefile 2.7 or later for Mac to keep everything in sync. You can check for updates by opening the App Store app, then tapping on the Updates tab.

Make sure iCloud is enabled

  • Open the Settings app
  • Tap “iCloud”
  • Make sure you’re signed in using the same Apple ID you use for iCloud on your other devices
  • Tap “iCloud Drive”
  • Make sure “iCloud Drive” is switched on at the top, and “Notefile” is also turned on in the list of apps below
  • Return to the Notefile app, and tap the settings icon
  • Tap “Sync”
  • Make sure it says “Syncing with iCloud”

If you’re still having problems, try restarting your device.

Reset iCloud data

If nothing else is working, you can reset the app’s iCloud data. This will delete all of your synced data from iCloud. Notes saved on your devices will be re-synced the next time you open the app. To get started, open this page on the device that has the most up to date copy of your notes, and press the button below.
Reset iCloud data

We’ve found that these suggestions solve most iCloud problems. If it’s still not working, please let us know and we’ll do our best to help you. You may also want to try switching to Junecloud sync, especially if you need to sync with older versions of the app.

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