EMS deliveries can usually be tracked in two places: the post office in the country the package is shipped from, and the post office in the country the package is shipped to. So if you have a package from the US to Canada, for example, you could track it using US Postal Service or Canada Post in Delivery Status.
Unfortunately it’s not possible for us to add China EMS (ems.com.cn) because of the verification code they use. However if the package is shipped from China to another country we support, you should be able to track the package that way.
If you enter an EMS tracking number, Delivery Status should automatically detect one of the options for you, if it’s a service we support. In some cases you may get better information if you manually change it to the other option.
“Other” doesn’t work quite like the services that we support directly. It’s a way to manually keep track of a package from another service, so you can have all your shipments in one place. If you enter a date then Delivery Status will count down to that delivery date for you. If you enter a web site then Delivery Status will try to monitor that page and let you know when it changes. You’ll also be able to tap “View details online” to open the web site and manually check the status.
Your shipment may not show up in the tracking company’s system immediately. If you click the delivery, the shipping company’s web site will open in your browser. If you see a “not found” error there as well, it may not be in their system yet. Try checking the next day.
Double-check that you’ve filled out the correct information in the correct fields. One common mistake is accidentally entering the tracking number in the item name field!
Make sure you have the correct service selected. For example, if you select Amazon, you need to enter an Amazon order number. If you want to enter a UPS tracking number you need to select UPS, even if it was shipped from Amazon. Also if you ordered from Amazon.com, make sure you’ve selected Amazon.com rather than Amazon.de, for example.
Make sure you’ve entered your order number or tracking number exactly. For example, Amazon orders must include the dashes.
Email addresses and passwords are case sensitive. If you signed up with the address Mike@example.com, but you enter firstname.lastname@example.org, you won’t be able to log in.
If these suggestions aren’t helping, please contact us. If you don’t mind sharing your tracking number, include it in your email, and we’ll check it for problems.
Delivery Status takes the location given from the shipping company and asks the built-in mapping service where it is. Sometimes the mapping service will make the wrong guess at where that location is, especially if it’s not specific enough (for example if the shipping company doesn’t specify the country). You can drag the pin to the correct location, and it will remember any corrections you make for the future. Just tap and hold the pin, then move it to the correct place.
DHL GlobalMail can be confusing because sometimes the “tracking number” they show at the top of the page is not actually a tracking number. If you try entering it in their own form you’ll even get an error there. If you look at the bottom of your tracking page you’ll see a “DHL GM” and a “Customer Confirm” number—try using one of those. It should work correctly with at least one of them.
Tap the Settings app on your home screen, then tap Notifications. Find “Deliveries” in the list and tap it. Tap the switch next to Sounds and it will change to “OFF”. Please note: If you’re wondering how to turn notifications on, please see here.
You’ll want to follow these instructions on the device that does have the deliveries. (See here if that’s the Mac Dashboard widget.) First make sure your internet connection is working. If you just have one delivery that isn’t syncing, tap the Edit button, tap the delivery, then tap Save—this will force it to re-sync. If you have multiple deliveries that aren’t syncing, tap the settings button, then tap Sync. Log out of your sync account, and then log back in. This will force all of your deliveries to re-sync. On the devices that’s missing the deliveries, you can tap or click the “Updated” text at the bottom to refresh all your deliveries immediately.
Passwords are sent directly to the delivery company’s site over a secure (https) connection, same as when you log in through your web browser. Even your tracking numbers are sent securely whenever possible. Your passwords are stored encrypted in your keychain, in the same way that other passwords are saved. While we can’t offer any sort of guarantee, we’ve done our best to make sure it’s secure and safe.
The widget will contact Junecloud.com occasionally to check for a new version of the widget. No information is sent apart from the standard information that’s sent when you visit any site (for example the browser name and version). If you choose to use our syncing services, your tracking details are sent securely through our server. (If you’re still using our older email transfer service, please understand that email is not entirely secure.) Your passwords are never sent through our server.
If you still prefer not to enter your passwords in Delivery Status, you can always wait until your order ships and track it that way (via UPS, FedEx, etc.)
Maybe! Let us know what you’re looking for, and we’ll add it to our list for consideration. We do our best to add the most popular requests, though please understand that there are hundreds of shipping services in the world, and it’s just not possible to add all of them. If you can provide a tracking number for the service in question, that’s very helpful as it allows us to test the service more thoroughly.
Unfortunately it’s not possible for us to support China EMS (ems.com.cn) because of the “verification code” they use.