Delivery Status touch Help

Current Status

Updated April 11th: Delivery Status 5.1 fixes most known problems. See the latest service updates.

Getting Started

Common Questions

Why am I not receiving any notifications?

Why won't the barcode scanner work?

How can I stop the app from crashing when a delivery updates, or I add a delivery?

Why am I getting duplicate events with the “Add to calendar” option?

How do I delete a delivery?

How do I track an EMS shipment?

Why doesn’t the “Other” option show my tracking details?

Why is my delivery “Not Found”?

Why is the map sometimes incorrect?

Why isn’t DHL GlobalMail working?

How can I turn off the notification sounds?

Syncing is working for some deliveries, but not others. How can I fix this?

How do I add a delivery?

My favorite store or delivery company isn’t listed. Will you add it?

Are my passwords sent securely? Is anything sent through your server?

My question isn’t listed here!

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