Why is my delivery “Not Found”?

Here are some tips:

  • Make sure the service you’re trying to use is supported. For example DHL has many different tracking services, and FedEx UK has a separate tracking service that’s not currently supported. This list of supported services has notes about options that aren’t currently supported.
  • Your shipment may not show up in the tracking company’s system immediately. If you click the delivery, the shipping company’s web site will open in your browser. If you see a “not found” error there as well, it may not be in their system yet. Try checking again in a day or so.
  • Double-check that you’ve filled out the correct information in the correct fields. One common mistake is accidentally entering the tracking number in the item name field!
  • Make sure you have the correct service selected. For example, if you select Amazon, you need to enter an Amazon order number. If you want to enter a UPS tracking number you need to select UPS, even if it was shipped from Amazon. Also if you ordered from Amazon.com, make sure you’ve selected Amazon.com rather than Amazon.de, for example.
  • Make sure you’ve entered your order number or tracking number exactly. For example, Amazon orders must include the dashes.
  • Email addresses and passwords are case sensitive. If you signed up with the address Mike@example.com, but you enter mike@example.com, you won’t be able to log in.
  • If these suggestions aren’t helping, please contact us. If you don’t mind sharing your tracking number, include it in your email, and we’ll check it for problems.

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